FAQ:
1. Q: What is your PVC vinyl floor warranty?
A: Our PVC vinyl floor is based on 100% virgin PVC material.
If you use it for residential, we recommend a 0.3 mm wear layer and the guaranty is 25 years.
If you use it for commercial, we recommend a 0.5 mm wear layer and the guaranty is 15 years.
2. Q: How can I know your flooring is consistent with your description?
A: Our principle is that Quality is first and a free sample is available for your evaluation.
Before the production, we will also send you the production details sheet for your confirmation.
During the production, each step is strictly controlled by the QC team, and the Floor Score, CE Certificates and SGS can be send for your reference.
3.Q: Can you do the unilin and Valinge click system for pvc vinyl click floor? Do I need to pay the unilin / Valinge click patent fee?
A: We have both the unilin and Valinge click system for your choice.
If you are going to sell our pvc vinyl floor for American or European market, you must to pay the patent fee.
If your market is the other countries or buy for project, it is no need for you to pay this fee.
4. Q: What's your MOQ? How many colors I can choose?
The MOQ is one 20' container with 4-6 colors from the E- catalog.
If you quantity is less than one container, you can also choose 500sqm per color from our stock color or 1000sqm from the E-catalog.
5. Q: Can you provide the floor accessories?
A: Yes. we also provide matching profiles such as skirting, EVA sheet or cork etc. We promise to offer you the one-stop services.
6. Q: Are samples available?
A: Of course. Free sample is available. You can choose the samples directly from our stock, or we can do the sample according to your required color design.
7. Q: What is the average production time? How can I get the flooring in time?
A: Our average production time is around 30 days. We have 4 modern lines to ensure your delivery time.
8. Q: Can you offer packing designs as per customers' requests?
A: Of course. We can print the package boxes as you required. If you need, we can send the popular designs for your reference.
9. Q: Can you OEM or ODM?
A: Yes, the products can be made according to your request.
10.Q: What kinds of payment methods do you accept? And how do you guarantee that I will get your PVC vinyl flooring after I pay?
A: Our payment term is 30% deposit and the balance is against the copy of the bill of loading.
That means that we only get the balance payment after we ship the vinyl flooring to you.
11.Q: How can I know the shipping cost and custom tax rate?
A: We keep collaborating with the well-known shipping company with rich clearance experience, we can show the detailed charge fee for you.
And we also can offer the customer clearance service if you need.
12. Q: How I install your pvc vinyl floor?
A: The installation guide books and installation video can be sent to you.
13. Q: Can you provide the sample books to help my promotion?
A: Yes, we can design and offer the sample books to help your promotion. We believe that if you sell well, and then we sell well.